Shipping & Returns
All items are hand made to order, the waiting time may vary from 1 week up to 4 weeks at peak periods. Corsets and Custom orders may take even longer. Please contact us for a current waiting time.
We aim to dispatch your order as quickly as possible. You will be informed of an estimated delivery time when your order is received. Please bear this in mind if you need the item for a particular date. Urgent orders can be accommodated but may incur an extra charge, we also have a small selection of items available for immediate dispatch.
Items can be shipped worldwide. All items will be beautifully wrapped and discreetly packaged.
Items in the UK will be delivered via Royal Mail.
Items sent outside of the UK will be delivered depending on country and value of order. Next day delivery worldwide is available using UPS or Fed-Ex courier service.
Postage and packaging costs for the U.K. start from £5, and are free for orders over £400.
Use our Shipping Calculator to calculate postage and packaging to your country.
Payments accepted: Paypal, Cards, Bank Transfer.
Your order will begin to be processed when cleared payment is received.
Returns and Refunds
Every item is hand made to order so returns and exchanges for unworn standard sized garments may be accepted at our discretion.
Goods may be exchanged or a refund may be offered with a 20% fee charged to cover administrative costs.
Orders for custom-made, special order or made to measure items are non-returnable and non-refundable.
Lady Lucie Latex accepts no responsibility for incorrect fitting of garments when custom measurements are supplied by the customer.