Ordering & Info
All items are individually hand made in London upon order; this is Latex couture.
Waiting time may vary from 1 day up to 4 weeks at peak periods. Corsets and Custom orders may take even longer. Please contact us for a current waiting time before ordering.
We aim to dispatch your order as quickly as possible. You will be informed of an estimated delivery time when your order is received. Please bear this in mind if you need the item for a particular date. Urgent orders can be accommodated but may incur an extra charge, we also have a small selection of items available for immediate dispatch.
Items can be shipped worldwide. All items will be beautifully wrapped and discreetly packaged.
Items in the UK will be delivered via Royal Mail.
Items sent outside of the UK will be delivered depending on country and value of order. Next day delivery worldwide is available using UPS or Fed-Ex courier service.
Postage and packaging costs for the U.K. start from £5, and standard postage worldwide is free for orders over £400.
Use our Shipping Calculator to calculate postage and packaging to your country.
Payments accepted: Paypal, Cards, Bank Transfer.
Your order will begin to be processed when cleared payment is received.
Returns and Refunds
Every item is hand made to order, exchanges for unworn standard sized garments may be accepted at our discretion, we do not accept returns.
Orders for custom-made, special order or made to measure items are non-returnable and non-refundable, we will happily work with you to adjust the fit.
Lady Lucie Latex accepts no responsibility for incorrect fitting of garments when custom measurements are supplied by the customer.
Orders may be cancelled within 24 hours of payment being received, after 24 hours, if we have not started making your order an administration fee of £10 will be charged.
We can offer a fitting service for customers who wish for us to take their measurements. There is a charge of £30 for each measurement taking fitting. Please contact us for more details and to book.