Ordering & Info
Making and Delivery Times
*Covid-19 Update April 2020: We are operating a reduced selection of made to order items, and we are not offering custom sized items at the moment, to keep our employees & customers safe and simplify working from home. We have added more items to the "Ready To Ship" if you can't wait!
The postal system is sometimes very slow at the moment, we recommend using the next day courier service for prompt delivery service outside of the UK.*
We try to dispatch orders as quickly as possible, but please do be aware that we make everything to order and this can take a while. Making times can vary from 1 day up to 4-6 weeks at peak periods. Corsets and custom sizing might take even longer. Feel free to get in touch before ordering for current info!
If there is a specific date you need items for, please don't hesitate to get in touch with us to check. We may be able to offer a rush service for some items which will incur an extra charge.
We will email you individually when we process your order to let you know how long we expect it to take. This might take us a few days at peak times as we are a small company.
We will start making when payment has cleared.
Your latex will be beautifully wrapped and packaged discretely for posting.
All items in the UK and standard worldwide shipping will be delivered by Royal Mail.
Next day delivery services are available by selecting courier at the checkout (usually Parcelforce or UPS). Please do be aware that this means one day after we finish your order - making times still apply.
You can use our shipping calculator to work out postage and packaging fees for your order.
We offer free standard shipping for orders over £500.
Please note: We are unable to ship using standard post to Russia, Brazil, Chile, Ecuador or Guatemala. You will need to upgrade at checkout to use a courier service. If you do place an order shipping to Russia, Brazil, Ecuador or Guatemala using standard shipping the package will likely be lost in the post so we will get in touch with you to cancel or upgrade it.
Payments accepted: Paypal and credit card.
Your order will begin to be processed when cleared payment is received.
Returns and Refunds
As every item is made to order, we need to get sizing right the first time, so please check our measurement chart HERE or get in touch if you are unsure.
Exchanges for unworn, unpolished standard sized garments may be accepted at our discretion. Please be aware that we may require a remaking fee of 25% of the garment price for this service if we are not at fault.
Size exchanges must be made within 28 days of purchase.
We do not accept returns, or exchange worn items.
Made to measure items are not eligible for size exchange, but we are happy to work with you to adjust the fit.
Lady Lucie Latex accepts no responsibility for incorrect fitting of garments when measurements are supplied by the customer. If you are unsure of sizing please get in touch, we will be happy to check your measurements to determine the correct size.
If an exchange is accepted, the buyer is responsible for return postage costs. If the package is returned from a country which may incur customs charges, the customer MUST mark the package as a return, as they will be liable for any fees. The customer must get proof of postage when returning items as the package is their responsibility until it reaches us.
Orders may be cancelled within 24 hours of receipt of payments. Cancellations made after 24 hours are accepted if we have not started making your order, you will be refunded minus a £10 administration fee.
Cancelled orders which have been paid for via Paypal will be refunded in full minus the Paypal transaction fee as Paypal no longer refund us for this.